Click on the link below to send us a message, then select the following screens: "I have a problem with parking in a car park such as..." / "a reservation" / "I have exited the car park but my session is still in progress" / "I have a problem with a car park such as..." / "a reservation" / "I have exited the car park but my session is still in progress / "a reservation" / "I have exited the car park but my session is still in progress".
Log in with your Indigo Neo profile, fill in your number plate and the dates / times / car park concerned, then send us this email.
We will check with the car park and you will only be charged for the time used.
Please note that this only applies to hourly sessions, open with access on demand or in parallel with reservations to calculate any overruns before or after.